形考任务三 试卷总分:100 得分:100 一．选择题（请在列出的备选答案中选出正确答案）（40分） 1.基本工资的计量形式有（ ）。 A.基本工资和辅助工资 B.计时工资和计件工资 C.岗位工资和技能工资
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正确答案:C
形考任务三试卷总分:100 得分:100
一．选择题（请在列出的备选答案中选出正确答案）（40分）
1.基本工资的计量形式有（ ）。
A.基本工资和辅助工资
B.计时工资和计件工资
C.岗位工资和技能工资
D.定额工资和提成工资
2.下列特点的企业哪个适宜采取计时工资（ ）。
A.依靠体力劳动和手工操作进行生产
B.劳动成果容易用数量衡量
C.产品数量主要取决于机械设备的性能
D.自动化．机械化程度较低
3.下列特点的组织和工种哪个适宜采取岗位工资制（ ）。
A.同一岗位技能要求差别大
B.生产专业化．自动化程度低
C.同一岗位技能要求差别小
D.不同岗位之间劳动差别小
4.可变型岗位工资制的岗内工资标准等级的划分依据是（ ）。
A.劳动责任大小
B.劳动条件好坏
C.工龄或技术熟练程度
D.劳动贡献大小
5.为了使同一技能而实际劳动贡献不同的员工各得其所，可让技能工资与下列哪些类型的工资结合起来使用（ ）。
A.岗位工资
B.奖金
C.结构工资
D.浮动工资
6.由若干个工资部分组合而成的工资形式称（ ）。
A.绩效工资制
B.岗位工资制
C.技能工资制
D.结构工资制
7.下列奖金哪些属于长期奖金（ ）。
A.超额奖
B.成本奖
C.员工持股计划
D.合理化建议奖
8.在贯彻按劳取酬原则时，需要以哪种劳动为主要依据，同时考虑哪几种劳动来进行分配（ ）。
A.物化劳动；潜在劳动和流动劳动
B.潜在劳动；物化劳动和流动劳动
C.流动劳动；物化劳动和潜在劳动
D.物化劳动；流动劳动和固定劳动
9.工作评价是指通过确定岗位的什么来划分岗位等级及相应工资的方法（ ）。
A.劳动差别
B.劳动价值
C.劳动条件
D.劳动责任
10.各种字词的联想测验技术属于哪种心理测的方法？（ ）。
A.纸笔测验
B.量表法
C.投射测验
D.仪器测量法
11.根据劳动的复杂程度．繁重与精确程度和责任大小来划分等级，根据等级规定工资标准。这是一种什么工资制度？（ ）
A.技术等级工资制
B.职务等级工资制
C.结构工资制
D.多元化工资制度
12.我国的社会保险制度体系主要包括（ ）．医疗保险．失业保险．工伤保险．生育保险等内容。
A.养老保险
B.就业保险
C.生活保障
13.失业保险基金的筹集主要有以下三个原则 ．无偿性原则．固定性原则。（ ）
A.强迫原则
B.强制性原则
C.强行原则
14.中国劳动安全卫生工作的基本原则是（1）安全第一，预防为主；（2）保护员工在劳动过程中的安全与健康；（3） 。 （ ）
A.安全与生产兼管
B.管生产必须管安全
C.只管生产不管安全
15.劳动合同一般都有试用期限。按我国《劳动法》的规定，试用期最长不超过（ ）。
A.4个月
B.6个月
C.8个月
D.10个月
16.人与职业相匹配的职业选择理论是由（ ）提出的。
A.美国波士顿大学教授帕森斯
B.美国约翰．霍普金斯大学教授霍兰德
17.人性化设计的特点主要有界面友好（ ）。
A.人际匹配
B.操作简便
C.程序流畅
D.一看就懂
21.一个好的．优秀的．功能充分的人力资源系统，可以帮助人们提高（ ），保证 （ ），带动企业管理水平获得全面提高，把企业人力资源管理对企业的保证作用和推动作用真正地体现出来。
A.管理效能
B.管理质量
C.管理水平
D.管理创新
19.劳动者因在生产经营活动中所发生的或在规定的某些特殊情况下，遭受意外伤害．职业病以及因这两种情况造成死亡，在劳动者暂时或永久丧失劳动能力时，劳动者或其遗属能够从国家．社会得到必要的现金补偿。这是哪种社会保险制度？（ ）
A.养老保险
B.医疗保险
C.失业保险
D.工伤保险
20.根据各种职业生涯设计读物所展示的方法，进行自我测定，自我评价，从而把握职业方向。这是一种什么样的个人职业生涯设计方法？（ ）
A.自行设计法
B.专家预测法
C.评价中心法
D.生命计划法
二、案例问答（30分）
提示请掌握案例分析的方法
分析案例时，首先要仔细阅读案例内容，看清题后所问问题，选准分析要用的理论；其次一定要结合案例实际情况来分析，不可以理论与案例的实际情况两张皮；第三，分析一定要自圆其说，切勿前后自相矛盾，最好有自己独特的见解。具体案例可参考《人力资源管理综合学习指导》。
21.天龙航空食品公司的员工考评
罗芸在天龙航空食品公司担任地区经理快一年了。他分管10家供应站，每站有1名主任，负责向一定范围内的客户销售和服务。
天龙公司不仅服务于航空公司，也向成批订购盒装中．西餐的单位提供所需食品。天龙公司雇请所有需要的厨房工作人员，采购全部原料，并按客户要求的规格，烹制订购的食品。供应站主任要负责订计划，编预算，监控分管指定客户的销售服务员等活动。
罗芸上任的头一年，主要是巡视各供应站，了解业务情况，熟
悉各站的所有工作人员。通过巡视，他收获不少，也增加了自信。
罗芸手下的10名主任中资历最老是马伯兰。他只念过一年大专，后来就进了天龙，从厨房带班长干起，三年多前当上了如今这个供应站主任。
近一年的接触，罗芸了解了老马的长处和缺点。老马很善于和他重视的人，包括他的部下和客户们搞好关系。他的客户都是“铁杆”，三年来没一个转向天龙的对手去订货的；他招来的部下，经过他指点培养，有好几位已被提升，当上其他地区的经理了。
不过他的不良饮食习惯给他带来严重的健康问题，身体过胖，心血管病加胆囊结石，使他这一年里请了三个月病假。其实医生早给过他警告，他置若罔闻。再则，他太爱表现自己了，做了一点小事，也要来电话向罗芸表功。他给罗芸打电话的次数，超过另9位主任的电话数总和。罗芸觉得过去共过事的人没有一人是这样的。
由于营业扩展，已盛传要给罗芸添一名副手。老马已公开说过，站主任中他资格最老，他觉得这地区副经理非他莫属。但罗芸觉得老马若来当他的副手，真叫他受不了，两人管理风格太悬殊；再说，老马的行为准会激怒地区和公司的工作人员。
正好年终考绩要到了。公正地讲，老马这一年的工作，总的来说，是干得挺不错的。天龙的年度考绩表总体评分是10级制，10分是最优；7—9分属良，虽然程度有所不同；5—6分合格．中等；3一4分是较差；1—2分最差。罗芸不知道该评老马几分。评高了，他就更认为该提升他；太低了，他准大为光火，会吵着说对他不公平。
老马自我感觉良好，觉得跟别的主任比，他是鹤立鸡群。他性格开放豪迈，爱去造访客户，也爱跟手下人打成一片，他最得意的是指导部下某种新操作方法，卷起袖子亲自下厨，示范手艺。跟罗芸谈过几次后，他就知道罗芸讨厌他事无巨细，老打电话表功，有时一天两三次，不过他还是想让他知道自己干的每项成绩。他也知道罗芸对他不听医生劝告，饮食无节制的看法。他为自己学历不高但成绩斐然而自豪，觉得这副经理就该提他，而这只是他实现更大
抱负的过程中的又一台阶而已。
考虑再三后，罗芸给老马考绩总体分评了个6分。他觉得这是有充足理由的因为他不注意卫生，病假三个来月。他知道这分数远低于老马的期望，但他要用充分说理来坚持自己评的分。然后他开始考虑给老马各考评维度的分项分数，并准备怎样跟老马面谈，向他传达所给的考绩结果。
问题（1）你认为罗芸给马伯兰等的考绩是用的什么方法
（2）罗芸对老马绩效的考评合理吗老马不服气有令人信服的理由吗
（3）天龙公司的考绩制度有什么需要改进的地方你建议该公司应做哪些改革
三、案例问答（30分）
提示请掌握案例分析的方法
分析案例时，首先要仔细阅读案例内容，看清题后所问问题，选准分析要用的理论；其次一定要结合案例实际情况来分析，不可以理论与案例的实际情况两张皮；第三，分析一定要自圆其说，切勿前后自相矛盾，最好有自己独特的见解。具体案例可参考《人力资源管理综合学习指导》。
22.一家百货公司的工资制度
我国某百货公司的营业员的工资收入，90％是效益工资和技能工资。其中，技能工资是效益工资一部分，即年终考核达标，拿全额效益工资，反之，扣一定数额的效益工资。效益工资按当年公司下达给商品柜组的销售任务和经营利润指标进行考核，同时把服务规范．商品质量．安全保卫等作为否定指标考核。采取２级分配方法，即实行公司对商品柜组，商品柜组对个人的层层清算考核。具体做法如下。公司对商品柜组柜组工资＝柜组销售额工资＋柜组利润工资－公司对柜组其他指标考核扣罚额，其中，柜组销售额工资＝柜组实际完成销售额×提取比例；经营大件商品柜组销售额工资占全部销售额工资的70％，经营一般商品的柜组的销售额工资占全部销售额工资的50％。柜组利润工资＝柜组实际完成经营利润额×提取比例；经营大件商品柜组利润工资占全部利润工资的30％，经营一般商品的柜组的利润工资占全部利润工资的50％。柜组完成经营利润指标的，可提取全部利润工资，完不成的，每差1％减人均工资的1％；超额完成的，超10％以下的每超1％增1％的人均工资，超额完成0％以上的每超1％增1．5％的人均工资。柜组对营业员营业员工资＝营业员销售额工资＋营业员利润工资－柜组对营业员其他指标考核扣罚额，其中，营业员销售额工资＝个人实际完成销售额×提取比例；营业员必须完成当月销售指标的70％，如连续两次完不成，则下岗一次，拿该公司所在市规定的最低工资，下岗两次，则解除合同。
问题（1）该百货公司实行什么类型的工资制度？
（2）分析该百货公司工资制度的特点和作用。
国家开放大学2023年春《人力资源管理》形考任务三[答案]历年参考题目如下：
现代远程教育学院考试卷
大学英语（一）
题号 PartⅠ PartⅡ PartⅢ PartⅣ 总分
分数
PartⅠ答题纸：请将1－20题答案填写在如下表格中，否则成绩无效。
1 2 3 4 5 6 7 8 9 10
11 12 13 14 15 16 17 18 19 20
PartⅡ答题纸：请将21－45题答案填写在如下表格中，否则成绩无效。
21 22 23 24 25 26 27 28 29 30
31 32 33 34 35 36 37 38 39 40
41
42
43
44
45
PartⅢ答题纸：请将46－50题答案填写在如下表格中，否则成绩无效。
46
47
48
49
50
PartⅣ答题纸：请将（1）-（6）题答案填写在如下表格中，否则成绩无效。
（1）
（2）
（3）
（4）
（5）
（6）
Model Test One
Part ⅠVocabulary and Structure
Directions: This part is to test your ability to use words and phrases correctly to construct meaningful and grammatically correct sentences. It consists of 2 sections.
Section A
Directions: There are 10 incomplete statements here. You are required to complete each statement by choosing the appropriate answer from the 4 choices marked A), B), C) and D). You should mark the corresponding letter on the Answer Sheet with a single line through the center. (本题共10个小题，每题1分，共10分)
1. We will have to pay them a large ________ of money for their service．
A. size B. set C. amount D. series
2. I'd appreciate it if you could tell me how_______the machine.
A. operate B. to operate C. operating D. operated
3. I'm sorry to tell you that the materials you wanted are_______．
A. taken off B. put up C. sold out D. got off
4. It is obvious that these small businesses are _______need of technical support．
A. in B. on C. with D. to
5. _______I am concerned，it is important to get a job first．
A. As long as B. As well as C. As soon as D. As far as
6. Some companies might not let you rent a car _______ you have a credit card．
A. where B. because C. since D. unless
7. In his opinion，success in life mainly _______on how we get along with other people．
A. keeps B. depends C. insists D. spends
8. We _______ building the bridge by the end of next month．
A. are finishing
C. would finish B. have finished
D. will have finished
9. Our company’s service is _______in nearly 80 countries around the world.
A. available B. natural C. relative D. careful
10. It was in Jonson’s hotel _______ the business meeting was held last year.
A. this B. that C. what D. which
Section B
Directions: There are also 10 incomplete statements here. You should fill in each blank with the proper form of the word given in the brackets. Write the word or words in the corresponding space on the Answer Sheet. (本题共10个小题，每题1分，共10分)
11. To start your own business is usually (cheap) _______ than to buy one．
12. The foreign professor spoke slowly and (clear) _______ so that we could follow him.
13. The money (borrow) _______from the bank has already been paid back.
14. The (manage) _______said that their company wouldn’t be responsible for the loss of the goods．
15. When we get his telephone number，we (tell) _______you immediately.
16. It won’t make any (different) _______whether he comes to the meeting or not.
17. The machine should (test) _______before it is put to use.
18. We look forward to (meet) _______you and wish you every success in your career.
19. My (person) _______experience suggests that we should contact the customers first.
20. After the lecture yesterday，they (realize) _______how important company culture was．
Part Ⅱ Reading Comprehension
Directions: this part is to test your reading ability. There are 5 tasks for you to fulfill. You should read the reading materials carefully and do the tasks as you are instructed. （共25小题，每题2分，共50分）
Task 1
Directions: After reading the following passage, you will find 5 questions or unfinished statements, numbered 21to 25. For each question or statement there are 4 choices marked A), B), C) and D). You should mark the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.
A car is made up of more than 30，000 parts．Each part in a new car is as weak as a baby．So a new car requires proper care and servicing．If you’re unfamiliar with the parts，you have to read through the owner's instructions carefully．
First of all, the brakes(刹车)of your car are important for safety(安全)reasons．Having them checked regularly can reduce the risks of accidents．Another important thing to consider is engine care．Always remember that the life and performance of your car engine depend on the engine oil．Replace the engine oil when recommended．If you feel the engine is very hot especially during summer it is probably because the cooling system doesn’t work well．You’d better get the cooling system serviced before the start of summer．
In a word，timely and proper servicing is an important task for car owners．Good servicing can not only extend the life of your newborn baby，but also ensure your safety，and the safety of those who share the road with you．
21. To get familiar with the parts of a new car, the owner should .
A) regard the ear as a new—born baby
B) have the car serviced before driving it
C) read through the instructions carefully
D) examine all of the parts of the new car
22. The brakes should be checked regularly .
A) to avoid accidents
B) to raise speed
C) to reduce cost
D) to save gas
23. For a car engine to work long and well，the owner should .
A) replace the engine oil as recommended
B) reduce the use of the car in summer
C) clean the engine parts regularly
D) change the brakes frequently
24. It is recommended to have the cooling system checked when .
A) you buy a new car
B) summer is coming
C) the engine oil is replaced
D) the brakes are out of order
25. The last paragraph tells us that the purpose of carefully servicing a car is .
A) to let you sell your car at a good price
B) to extend its life and ensure safety
C) to reduce the cost of car servicing
D) to make the car run faster
Task 2
Directions: This task is the same as task 1. The 5 questions or unfinished statements are numbered 26to30.
Ticket-booking Policies
General Policies
*Once the flight ticket has been issued，the name on the ticket cannot be changed．
*Ticket is non—refundable(不能退款的)．
*Please review your itinerary(行程安排)immediately．If any problems arise before or during your trip，you must call our booking offices right away．If you wait until you return，it’s too late．
*There are times when we are unable to confirm a booking．In that case we will attempt to reach you by phone and email．You must call us back within 48 hours or we may not be able to offer you the booking price．
Change Policies
*If you change your booking, airlines may charge a fee--S150 to$200．
*Some tickets do not allow any changes．
Need to change or cancel your trip? Visit our website to check the fees and rules before you decide．
Cancellation(取消) Policies
*If you cancel your booking you will not receive any money back．
*You may apply part of your ticket price towards future travel (for a limited time，usually a year)．
26. According to the policies，the name on the ticket cannot be changed once the ticket is .
A) booked
B) issued
C) cancelled
D) confirmed
27．If you have any problems during a trip，you should .
A) ask for a refund
B) change your itinerary
C) call the booking office
D) return the ticket to the office
28．What happens when your ticket booking cannot be confirmed?
A) You should make another booking immediately．
B) You can change your booking free of charge．
C) You will be informed by phone and email．
D) You will still enjoy the booking price．
29．If you want to change a booking，you may have to pay——．
A) 10％of the booking price
B) a fee of $150 to $200
C) half the ticket price
D) a fixed fee
30．Which of the following statements is TRUE according to the cancellation policies?
A) You Can use part of the ticket price for future travel．
B) You can refund the money from the booking office．
C) You can keep the booking effective for one year．
D) You cannot cancel your booking in any case．
Task3
Directions: Read the following passage. After reading it, you should complete the information by filling in the blanks marked 31 to 35 (in no more than 3 words) in the table below.
If you are staying in the UK for more than 6 months, it may be useful to open a UK bank account. There are a lot of advantages of having a UK current (checking) account:
Paying bills
Many landlords prefer to collect rent directly from a bank account.
You may be able to obtain cheaper services if you pay bills directly from a bank account，e. g. telephone, gas/water/electricity．
If you are given a chequebook, you can also write cheques as a safe way of paying for things．
Cash
You can easily obtain money from cash machines，or pay directly from your account using a debit card(借记卡)．
Saving money
It is generally cheaper to use a UK account than it is to pay by credit card(信用卡)or withdraw (提取) cash from a foreign bank．
Employment
If you work in the UK，some employers require you to have a bank account so that you can get your pay．
Advantages of UK Current Account
Paying bills： 1) to pay rent directly from 31
2) to obtain 32 services
3) to pay for things with cheques safely
Cash：1)to obtain money from 33 easily
21 to pay directly from your account
Saving money：cheaper to use a 34 account
Employment：to get your 35 through a bank account
Task4
Directions: The following is a list of terms related to the human resources management. After reading it, you are required to find the items equivalent to (与﹍﹍等同) those given in Chinese in the table below. Then you should put the corresponding letters in the brackets on the Answer Sheet, numbered36 through 40.
A--Employee relations B—Basic salary
C—Night shift D—Attendance book
E—Human resources management F—W0rk permit
G--Employment injury insurance H--Housing fund
I—Annual salary J—Year end bonus K--Contract of service
L--Evaluation of employees M—Sick leave
N—C0ffee break O--Unemployment insurance
P--Minimum wage Q—Quality management
Example: (L) 员工考核 - (E) 人力资源管理
36．( )年薪 ( )最低工资
37．( )服务合同 ( )员工关系
38．( )工伤保险 ( )失业保险
39．( )病假 ( )工作许可证
40．( )住房基金 ( )基本工资
Task5
Directions: The following is a letter of recommendation. After reading them, you are required to complete the answers that follow the questions (No. 41 to No. 45). You should write your answers (in no more than 3 words) on the Answer Sheet correspondingly．
Dear Mr. Brown,
Thank you for your letter of 6 September regarding Mr. John Green who has been employed by this company for the past 10 years．
Mr. Green served his apprenticeship (学徒) with Vickers Tools Ltd. in Manchester, followed by a three-year course of engineering for Production Engineers. He is technically well—qualified and for the past five years has been our Assistant Works Manager responsible for production and related business in our Sheffield factory. In all his job duties he has shown himself to be hard-working, responsible and in every way a very dependable employee.
I can strongly recommend Mr. Green as I feel sure that if he were to be chosen to manage your factory in Nairobi he would bring to his work a true atmosphere of teamwork, which would be found necessary and helpful by all who would work with him．
Sincerely yours，
Tom Smith
41. How long has Mr. Green been employed by the writer's company?
For .
42. What kind of course did Mr. Green take?
A three-year course in engineering for .
43. What job position has Mr. Green held in the past five years?
.
44．What does the writer think of Mr. Green as an employee?
He is hard-working, and dependable.
45．What is the purpose of this letter?
To Mr. Green to manage a factory in Nairobi．
PartⅢ Translation---English to Chinese
Directions: This part, numbered 46 to 50, is to test your ability to translate English into Chinese. Each of the four sentences (No. 46 to No.49) is followed by four choices of suggested translation marked A, B, C and D. Make the best choice and mark the corresponding letter on the Answer Sheet. Write your translation of the paragraph (No. 50) in the corresponding space on the Translation /Composition Sheet. (共5小题，其中46-49每题2分，50题7分，共15分)
46. With fuel prices going up，car buyers are changing their idea of buying a car.
A. 燃料的价格正在随着购车者买车想法的改变而上涨。
B. 燃料价格的涨落正在不断改变着购车族人群的构成。
C. 随着燃料价格的上涨，购车者买车的想法正在改变。
D. 燃料价格上涨的时候，购车者买车的想法也会改变。
47. You have to raise the quality of your products because buyers in those countries
are very much quality-minded.
A. 你们的当务之急是提高产品质量，因为这些买家对质量都很挑剔。
B. 质量第一对你们很重要，因为所有国家的人都非常在乎产品质量。
C. 你们要让那些国家的买家对产品感兴趣，就必须要明确质量优先。
D. 你们必须提高产品质量，因为那些国家买家的质量意识都非常强。
48. Trading companies need to ensure their ability to handle orders efficiently, making an online system an essential sales channel.
A. 贸易公司需要得到公司的明确指令，才能把重要的网络销售系统建立起来。
B. 贸易公司需要保证他们有能力来处理订单，才能使网上销售渠道变得重要。
C. 贸易公司需确保拥有高效处理订单的能力，使在线系统成为重要销售渠道。
D. 贸易公司需要有办法来执行公司的指令，以便建立起基本的网络销售系统。
49. It is necessary to have a good understanding of all the terms and conditions before signing a contract.
A. 先好好讨论一下各项条款，看是否有必要签合同。
B. 在签订合同之前必须充分理解合同中的所有条款。
C. 对所有合同条款都已正确理解，现在可以签合同。
D. 合同的所有条款要更好地解释之后方能签字生效。
50．Thank you for coming to the job interview at our office yesterday.
Within two weeks we will tell you our decision on your application. We want you to know that we will seriously consider your application. If, for some reason，we cannot offer you a position at this time，we will keep your application on record. When there is a job opening, we will inform you immediately.
PartⅣ Writing
Directions: This part is to test your ability to do practical writing. You are required to write a Memo （内部通知）according to the instructions given in Chinese below. Remember to write your memo on the Translation/Composition Sheet. （共1小题，15分）
说明：假定你是秘书Linda Wang，请按下列内容填写给经理John Brown的电话留言。
内容：
1. 来电人：APP公司Mr．Peter Margin
2. 来电时间：12月13日上午10：30
3. 来电内容：Mr．Peter Margin将于下周一去纽约，下周没有时间与您见面。他希望在本周五上午9：30能见到您．讨论双方合作事宜。您是否有空?希望您收到留言后尽早回电给Mr.．Peter Margin。
Telephone Message
Date: (1) Time: （2）
From: (3)
To: (4)
□TELEPHONE □√PLEASE
□CALLED TO SEE YOU □WILL CALL BACK
□WANTS TO SEE YOU □√URGENT
Message:
(5)
Signed by (6)
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44
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