国家开放大学24秋《管理英语4》单元自测2（10分）[答案] 题目类型： 单选题 题目： —____________________identifytheproblemsthathavebeenoccurring?—well,asyouknow,theproblemswehadwithgarycausedalotoffrictionamongtheteam. 选项
国家开放大学24秋《管理英语4》单元自测2（10分）[答案]
题目类型：
单选题
题目：
—____________________identify the problems that have been occurring?—well, as you know, the problems we had with gary caused a lot of friction among the team.
选项：
what would you
will you
are you able to
题目类型：
单选题
题目：
—how can you explain the latest situation? —____________________,i know it is all my fault.
选项：
sorry
excuse me
i'm afraid
题目类型：
单选题
题目：
i think the primary ______factor is there's been so much absence lately.
选项：
contributing
causing
affecting
题目类型：
单选题
题目：
if demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选项：
has been suffering
is going to suffer
is suffering
题目类型：
单选题
题目：
effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
选项：
when
that
who
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject0
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject1
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject2
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject3
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject4
选项：
t
f
题目类型：
完形填空
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5
选项：
题目类型：
单选题
题目：
—____________________identify the problems that have been occurring?—well, as you know, the problems we had with gary caused a lot of friction among the team.
选项：
what would you
will you
are you able to
题目类型：
单选题
题目：
—how can you explain the latest situation? —____________________,i know it is all my fault.
选项：
sorry
excuse me
i'm afraid
题目类型：
单选题
题目：
i think the primary ______factor is there's been so much absence lately.
选项：
contributing
causing
affecting
题目类型：
单选题
题目：
if demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选项：
has been suffering
is going to suffer
is suffering
题目类型：
单选题
题目：
effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
选项：
when
that
who
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject0
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject1
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject2
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject3
选项：
t
f
题目类型：
单选题
题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5 cloze subject4
选项：
t
f
题目类型：
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题目：
二、阅读理解:根据文章内容,判断正误(共50分).habits of highly effective communicators it's no secret that good leaders are also good communicators. indeed, communication and leadership are inextricably tied. how can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? here are 5 essential communication practices of effective leaders: 1. mind the say-do gap. trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. if your actions don't align with your words, you are storing up trouble for the future. 2. make the complex simple. effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. the most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. say what you mean in as few words as possible. 3. find your own voice. use language that's distinctly your own; let your values come through in your communication. correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. people want real, people respect real, people follow real. 4. be visible visibility is about letting your key stakeholders get a feel for who you are and what you care about. don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. in today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. show the people that work for you that you're engaged and that you care about them and their work. 5. listen with your eyes as well as your ears. effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. because you are in a position of authority, others may be reluctant to express their real opinions to you directly. you won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示:正确选t,错误选f.1. communication and leadership don't always go hand in hand. 1 2. the say-do gap happens when people misunderstand their leader's intention. 2 3. using technical jargon makes a leader convincing. 3 4. communicating sincerely is always the best. 4 5. observation is as important as communication when you want to know what people really think. 5
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