国家开放大学24春《商务英语4》单元自测2（10分）[答案] 题目类型： 单选题 题目： —howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?—_________________. 选项： wecangiveyoua10%discount sorry,wearenotavailablet
国家开放大学24春《商务英语4》单元自测2（10分）[答案]
题目类型：
单选题
题目：
— how do you calculate the fee if we ask you to move the office furniture?— _________________.
选项：
we can give you a 10% discount
sorry, we are not available these days
the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
题目类型：
单选题
题目：
— what does the customer's complaint say?— _________________.
选项：
he says he will write us a thank-you letter
he says he hasn't gotten back the monitor for repairs
he wants to know whether we could give him a discount
题目类型：
单选题
题目：
some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
选项：
expire
express
exact
题目类型：
单选题
题目：
the customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .
选项：
compensation
repay
refund
题目类型：
单选题
题目：
customers often remain _________ to a business that has excellent service even if their prices are high.
选项：
loyal
loyally
loyalty
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__1__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__2__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__3__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__4__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__5__
选项：
a
b
c
题目类型：
完形填空
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.
选项：
题目类型：
单选题
题目：
— how do you calculate the fee if we ask you to move the office furniture?— _________________.
选项：
we can give you a 10% discount
sorry, we are not available these days
the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
题目类型：
单选题
题目：
— what does the customer's complaint say?— _________________.
选项：
he says he will write us a thank-you letter
he says he hasn't gotten back the monitor for repairs
he wants to know whether we could give him a discount
题目类型：
单选题
题目：
some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
选项：
expire
express
exact
题目类型：
单选题
题目：
the customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .
选项：
compensation
repay
refund
题目类型：
单选题
题目：
customers often remain _________ to a business that has excellent service even if their prices are high.
选项：
loyal
loyally
loyalty
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__1__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__2__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__3__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__4__
选项：
a
b
c
题目类型：
单选题
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.__5__
选项：
a
b
c
题目类型：
完形填空
题目：
翻译:为句子选择正确的翻译(每题10分). the american idea of custom service is to make each customer the center of attention. 1 a. 美式客服理念认为每位客户都是关注的焦点.b. 美国的客户都有以自己为中心的想法.c. 美国的客户服务人员都有以客户为中心的想法. 2. many products come with a money-back guarantee. 2 a. 许多产品都要先付款得以保障.b. 许多产品都有退款承诺.c. 许多产品都要退款. 3. make sure to look your customers in the eye. 3 a.确保要把顾客像眼睛一样珍视.b.确保把顾客看在眼睛里.c.确保要直视顾客的眼睛. 4. always look for ways to go above and beyond the expectations of your customers. 4 a. 一定要想方设法,超越顾客的期望.b. 一定要寻求在顾客期待之外的想法.c. 总是要寻找达到顾客期望的方法. 5. the worst thing is that you discovered at the last moment there were missing parts in the order before shipment. 5 a. 最糟糕的事情是,在装船之前的最后时刻,你发现订单货物有遗漏.b. 最糟糕的事情是到了最后一刻还没有装船.c. 最糟糕的事情是在装船前的最后一刻,你有所发现.
选项：
